Returns will only be accepted in the following cases:

– Defective product.

– Changed texture or fragrance.

– Broken bottle.

If the customer wishes to return articles for any of the above reasons they can do so in their original packaging within 7 working days of receiving the order, in accordance with article 44 of the Spanish retail trade regulation act, Law 7/1996 of 15th January 1996 as amended by Law 47/2002 of 19th December 2002. To do this they must follow the steps below:

- The customer must send a complaint using our form or send an e-mail to info@thelabroom.com within a maximum of 24 hours of receiving the order.

The purchaser shall have seven working days in which to return the product. The customer must pay the direct cost of returning the product. In the event that the complaint is made within 24 hours of reception, the cost will be borne by The Lab Room.

After checking the returned products, The Lab Room will if appropriate refund the cost of the returned order plus the costs of returning it. Products must be returned as promptly as possible, and in any case within a maximum of thirty days after withdrawal.

Refunds will be made through the same form of payment and bank account and will only be made through the credit card used in the purchase process.
No complaints or returns will be accepted once the periods specified above have elapsed.

Under no circumstances will we accept returns due to errors in the order placed by the customer, as we consider that they check and agree to the products when they buy them.

This returns policy is only applicable to products purchased through the The Lab Room online shop www.thelabroom.com